Digital Room Key in Apple Wallet

With your digital room key in Apple Wallet, you can unlock doors at the Hotel Alter Kranen using your iPhone or Apple Watch—quickly, conveniently, and securely.

After booking and successfully checking in online, you can add your room key to Apple Wallet by tapping the Wallet icon. Once your room has been assigned, the key will be automatically activated. Then, simply hold your iPhone or Apple Watch up to the door lock.

Yes. Your digital room key will be automatically activated for all the rooms you've booked.

In addition to your hotel room, you can also use the digital key to access other authorized areas of the hotel, such as the hotel entrance or other accessible areas. The available access areas may vary by location.

Your room key is stored directly on your device. Apple does not receive any information about which doors you open or when you use them. Your data remains private and secure.

• An iPhone or Apple Watch running the latest version of iOS or watchOS
• An Apple ID that is signed in to iCloud

No. With Express Mode, you can open doors without unlocking or waking up your iPhone or Apple Watch. Express Mode is turned on by default.

For more information: Apple Support – Express Mode

Yes. With the “Power Reserve” feature, the room key can still be used on supported iPhones for up to five hours after the battery has run out.

For more information: Apple Support – Power Reserve

When you add your room key to Apple Wallet on your iPhone, it will automatically be saved to your paired Apple Watch as well.

You can use your room key on both an iPhone and an Apple Watch at the same time, provided both devices are signed in to iCloud with the same Apple ID.

Use the "Find My" app or iCloud.com to lock, disable, or re-enable your device.

For more information: Apple Support – Find My Device

Please check the following points first:
• Update your device to the latest version of iOS or watchOS.
• Make sure that Face ID, Touch ID or a The code is set up.
• Check to see if your Apple ID, which has two-factor authentication enabled, is signed in to iCloud.
• Check whether the Apple Terms of Use have been accepted.

You can remove Wallet cards directly on your old device or online.

On the iPhone:
Open the Wallet app, select the card you want, and tap "Remove Card."

Online:
Sign in with your Apple ID and remove the Wallet content from your old device.

After that, you can add your room key again on a new device.

Manage Your Apple Account: account.apple.com